top of page
Refund Policy
1. Refund method.
Refund methods include:
- Refund via payment gateway system.
- Refund via bank transfer.
- Refund through the bank that accepts the card.
2. Processing time
The Ten Perfume will send a response to the return request to the Customer via email or/and SMS within a maximum of 03 working days from the date of receipt of the product by The Ten Perfume.
- With non-bank payment method: customers will receive the refund from 5-7 working days.
- With payment method via bank: The Ten Perfume will complete the refund procedure from 5-7 working days and send a request to the bank for processing, refunding the customer's account.
bottom of page